Here's my honest take, and yes, I know some people will call me a Pollyanna for saying it: I think the vast majority of people are reasonable. Most people, when given accurate information and treated with respect, can understand what is and isn't possible. They can handle a "no" if it's explained well. They can work with timelines, constraints, and the reality of limited resources. I have spent over 20 years working in public sector HR, mostly in local government and public

If you're reading this and wondering how self-aware you actually are, that's a good sign. People who completely lack self-awareness don't ask that question. Here's how to develop it: Pay attention to the cringe. When you look back at an interaction and something doesn't sit right, don't dismiss it. Explore it. What about it bothers you? What would you do differently? Notice the patterns. If you keep having the same problem with different people, the problem isn't them. It'

Here's the thing. Procrastinating having a difficult conversation doesn't make it easier. It actually makes it harder. Most of the time, the conversations aren't those that I didn't have, because I am not afraid to have a difficult conversation. It's that I waited too long to have it. Let's use a performance matter as the example. Then let's put ourselves in the shoes of being the person with the performance issue. How would you feel if your boss came to you and told yo

When you're decisive, even when you're wrong sometimes, people trust you more than when you're perpetually uncertain. Because they know you'll move things forward. They know projects won't languish. They know you'll take responsibility for the direction you're setting. And when you do make the wrong call, when you realize your hiring decision was a mistake or your strategic direction needs to change, your decisiveness shows up there too. You acknowledge it. You adjust. You m

I'm very imperfect in communication. Not to say I don't study what works, what doesn't, and make many attempts to regularly do better. But effective communication is hard. The line between too much and too little communication is so fine it's missed often. And here's what makes it even harder: the location of that line changes based on who you're working with, what the topic is, the day or time, the feelings of the other person, and so much more. A perfect way to communicat