Not long ago, one of our road crews was working behind giant orange signs, flashing lights, and a traffic regulator holding a stop sign. A car was already stopped in front of him. Then another vehicle came up fast and showed no signs of stopping. Our traffic regulator radioed a warning and ran for his life. The speeding vehicle rear-ended the stopped car, launched over it, landed on its top, and came to rest on its side within feet of him. Then he climbed up on that vehicle

Here's my honest take, and yes, I know some people will call me a Pollyanna for saying it: I think the vast majority of people are reasonable. Most people, when given accurate information and treated with respect, can understand what is and isn't possible. They can handle a "no" if it's explained well. They can work with timelines, constraints, and the reality of limited resources. I have spent over 20 years working in public sector HR, mostly in local government and public