The truth is, even with the best relationships and clearest communication, conflicts will arise. Performance issues need addressing. Policies must be enforced. Disagreements happen. Accountability must be maintained. The key is handling these situations professionally and constructively while working within the union framework.

I discovered something that no training had taught me: most union representatives want the same thing you do, a productive, respectful workplace where good employees thrive and problems get resolved fairly.

People changed. New faces came in. Some left. But more than that, attitudes changed. The behavior changed. And when that happened, so did the relationship.