Here is the statistic that knocked me over. Right after a training class, employees apply about 62% of what they just learned. Six months later, that number drops to 44%. After one full year, only 34% is still in use. WHAT?! I am sorry, but that one shook me. Companies invest in training. Schools build entire curriculums. Parents pay for tutors and camps and music lessons. Coaches design programs. And after a year, only about a third of it is still showing up in behavior?

Right now I'm in the middle of something big. I'm sitting down with every team across the organization and rebuilding our expectations from scratch. Not just one team. Every single one. Each work group. Each small team. Each large team. Then I'll keep going, group by group, until we've worked our way up to the full organization. That's a lot of conversations. And I'm doing them on purpose. After 20+ years in HR, I've learned something I keep coming back to. The words you en