It builds directly on self-awareness. You can't manage emotions you don't recognize. But awareness alone isn't enough. You also need the ability to do something productive with what you're feeling. Self-management doesn't mean suppressing your emotions or pretending you don't feel things. It means feeling them without letting them control you. It means responding thoughtfully instead of reacting impulsively.

Here's what this all comes down to: we're all adults here. We all work with people we don't particularly like. We all have colleagues we'd rather not spend time with. We all have had conflicts and disagreements and personality clashes. But somehow, most of us manage to put on our big kid pants and act professionally anyway. We respond to emails from people who annoy us. We collaborate with people we'd never choose to hang out with. We're polite to people we'd cross the stree

There are people in this world that are absolutely excellent at de-escalating upset people and then there are those that are excellent in es