What are expectations? It's knowing what someone can count on you for, and what you can count on from them in return. What you'll do. How you'll do it. What the end result is supposed to look like when it's done. Saying “everyone needs to know what's expected of them” sounds so obvious it barely feels worth saying out loud. Of course that makes sense. Who would argue with it? And yet, in more than twenty years of public sector leadership, this is the piece I watch teams str